Fulfilling customers’ expectations is important to prove their loyalty in the market. Therefore, this study is conducted to examine the effect of service quality on customer loyalty at selected Hotels in Hawassa, Ethiopia. ...

People are intellectual assets and the success of any organization depends largely on how the people are valued. Performance management system is the very manifestation of the effective intellectual asset management in ...

E-commerce is a topic that has received so much attention in the recent digital era as a new concept that was introduced to the general consumers. Due to tremendous benefits associated with E-commerce, consumers adopted ...